Shipping policy

Shipping Policy

At Telsons Treats, all products are freshly baked to order. Please read the following carefully before placing your order.

Order Notice

All orders require a minimum of 3 days' notice. Rush orders may be accommodated subject to availability and will incur a 20% surcharge.

Delivery 

We offer local delivery direct to your door. Delivery availability and charges will be shown at checkout based on your location.

Deliveries are made on agreed dates. Please ensure someone is available to receive your order, as our products are perishable and cannot be left unattended.

Collection

Collection is available at an agreed time and location. You will be contacted to arrange the details once your order is confirmed.

Packaging

All products are carefully packaged to ensure they arrive in perfect condition. If your order arrives damaged, please contact us within 24 hours with a photo so we can resolve the issue.

Postal Orders

We do offer postal delivery for those outside our local delivery area. Postal orders are carefully packaged to keep your treats fresh in transit. Shipping costs will be calculated at checkout based on your location.

Please note that as our products are freshly baked and perishable, we recommend selecting the fastest available shipping option to ensure the best quality upon arrival.

Contact

For delivery enquiries, please contact us via email at info@telsonstreats.co.uk