Refund policy

Return and Refund Policy

At Telsons Treats, all of our products are freshly baked to order with love and care. Due to the perishable nature of our products, we are unable to accept returns.

Refunds & Replacements

We want you to be completely happy with your order. If there is an issue with your product — such as damage during delivery or an error on our part — please contact us within 24 hours of receiving your order with a photo of the issue. We will do our best to offer a replacement or refund at our discretion.

Refunds will not be issued for:

• Change of mind
• Incorrect delivery address provided by the customer
• Orders not collected within the agreed timeframe

Order Cancellations

As all orders are made fresh to order, cancellations must be made at least 48 hours before your agreed collection or delivery date. Cancellations made after this time may not be eligible for a refund.

Rush Orders

Rush orders are subject to availability and incur a 20% surcharge. This surcharge is non-refundable.

Contact Us

If you have any concerns about your order, please get in touch via email at info@telsonstreats.co.uk